FAQ

What types of products does Herns offer?

Herns specializes in high-quality LED projector headlights, including models such as the Alpharex Nova-Series. These products are designed to enhance both the aesthetics and functionality of vehicles, particularly for models like the Toyota Tacoma and Lexus GX 460.

What are the key features of Herns LED projector headlights?

Our LED projector headlights are equipped with advanced features such as sequential turn signals, activation light sequences, and durable polycarbonate lenses. These features not only provide superior illumination but also contribute to a sporty appearance for your vehicle.

How do I ensure proper installation of my LED headlights?

To ensure optimal performance, it is recommended to follow the installation instructions provided with your product. Additionally, professional installation is advised if you are not familiar with automotive electrical systems, as improper installation may affect functionality and safety.

What is the return policy for Herns products?

Herns has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. A receipt or proof of purchase is also required.

How can I contact Herns for support or inquiries?

You can reach us via email at contact@herns.shop or by calling +14787581193. Our customer support team is available to assist you with any questions or concerns regarding your order or products.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please inspect your order upon reception and contact us immediately. We will evaluate the issue and provide instructions on how to proceed with a return or exchange.

Is there a warranty on Herns products?

While specific warranty details may vary by product, Herns is committed to providing high-quality products. Please refer to the product documentation or contact our support team for specific warranty information related to your purchase.

What shipping options are available for Herns products?

Herns offers free economy shipping, with an estimated delivery time of 3 to 7 business days. Please ensure that your shipping address is accurate to avoid any delivery issues.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.